Four people.
One tenancy.
One app.
The supported-housing software that puts agents, residents, support workers and maintenance teams on the same page — and gives the registered provider the view above it all.
Supported housing isn't one job. It's four.
A tenancy isn't a row in a spreadsheet — it's a relationship between four people. HabiTrak is supported housing management software that gives each of them an app shaped to their work, with the same shared facts underneath. No re-keyed addresses, no orphaned WhatsApp threads, no lost paperwork.
The Agent
“Six properties, thirteen residents and local authorities to keep happy. I need to know what's on fire — and when it changed, and who changed it.”
The Resident
“I just want to tell someone the boiler's broken and feel like they heard me. And I want to know who my support worker actually is.”
The Support Worker
“Five people on my caseload, two reviews due this week. The last thing I need is a paper file at every visit.”
The Engineer
“Send me a job with the address, the photo, the resident's name and the access code. Then let me get on with it.”
Every agent, every front door — one screen up.
Pat runs a supported-housing group. Above the four hands on every tenancy sits one more view — the provider's. Three tabs — Dashboard, Agents, Properties — give Pat every agent's portfolio, every certificate status and every open ticket across the whole organisation, without a single spreadsheet or phone call. New properties still queue for Pat's sign-off before they go live — and the compliance view rolls every certificate in the group into one list, expired ones first.
Run a portfolio of homes like a small city.
Amara opens HabiTrak first thing every morning. Three tabs — Dashboard, Properties, Tenants — give her every number, every front door and every resident in the portfolio without a spreadsheet in sight. Every change is timestamped and attributed, so she can prove what happened, when.
For the person whose home this is.
Marcus moved into Room 3 at 47 Clapham High Street, London three months ago. He doesn't want a property-management portal — he wants to know who his managing agent is, what his goals say, and that someone's coming to look at the boiler. When the engineer comes, Marcus sees it the moment Amara routes the job. When the work's done, his record reflects it.
Five cases, no clipboards.
Sarah is a floating support worker with five active residents across four properties — London, Sheffield, Birmingham and Leeds. HabiTrak gives her a caseload that's already triaged, a visit log that signs itself, and statutory paperwork she can finish on the bus home.
Every property, every job, one app.
Tom is a multi-trade engineer covering all four of Amara's properties — London, Sheffield, Birmingham and Leeds. HabiTrak gives him the day's numbers on the home screen, every open issue grouped by address, and the property file one tap away — no clipboard, no spreadsheet at the front door.
One report, three phones, minutes apart.
One incident, one timeline. From the resident's first tap to the agent's sign-off — written once, seen by everyone, in the order it happened.
Marcus reports the boiler.
Three taps. Photo, urgency, sent.
Amara approves and routes.
Priority set, engineer chosen, ticket sent on.
Tom marks it complete.
In progress, fixed on site, photo and notes uploaded.
Amara signs it off.
One tap. Audit trail closed, Marcus pinged.
From report to sign-off in under an hour — no phone calls, no spreadsheets, nothing falling through the cracks.Amara · managing agent — illustrative example
The audit trail isn't a project. It's a by-product.
Three things compliance officers ask for across UK supported housing, and the platform produces them while staff just do their job.
Transparency
Every entry is signed. Renewals, approvals, notes, certificate uploads — each one shows who added it and when. Nothing reads “edited by system.”
Real-time
Certificates flag themselves as expiry approaches. The compliance view never goes stale between audits — what you see is the state of the portfolio right now. Registered providers see the same picture rolled up across every agent, in one screen.
Evidence
The audit trail is produced as staff work, not assembled the week before an inspection. Export the history of any certificate, tenancy, or property on demand.
The Supported Housing (Regulatory Oversight) Act 2023 — licensing is coming.
Local authorities are expected to begin licensing supported housing from mid-2027, with MHCLG consulting on draft regulations in late 2026. The Act also introduces National Supported Housing Standards, ties enhanced Housing Benefit to holding a licence, and requires every local authority to publish a supported-housing strategy by 31 March 2027. Most of this stock is exempt accommodation or other supported accommodation — much of it HMO-licensed — where certificates, support plans and audit trails are already the evidence the funding and licensing regimes ask to see.
The regulations aren't final, but the evidence they'll ask for is predictable — certificates, support plans, an audit trail of the support actually delivered. HabiTrak builds that pack as a by-product of daily work, so providers walk into licensing prepared rather than scrambling.
- LA licensing
- National Standards
- HB-linked enforcement
- Initial Assessment
- Fire Safety Induction
- Risk Assessment
- Support Plan
- Support Notes
- Gas Certificate (CP12)
- Electrical Installation Report (EICR)
- EPC Certificate
- PAT Testing Report
- Fire Risk Assessment
- Fire Detection & Alarm Inspection
- Emergency Lighting Report
- Legionella Report
- Asbestos Report
- Damp Report
- Building Insurance
- Title Deed
- Letter of Authority
Bring everyone into the loop.
Thirty minutes, a screen-share, your real portfolio. We'll show you HabiTrak running with your data — provider, agent, resident, support and maintenance accounts, all live.