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Supported housing software — England

Every home,
every certificate,
one app.

HabiTrak is supported-housing software for providers and operators. Operators run the homes day to day: an outside managing agent, the provider's own housing officers, or both. Certificates, repairs, residents, support plans and rent sit on one shared record, and each person gets an app shaped to their job.

  • See every certificate across every property: expired first, then anything due within 90 days.
  • Residents report repairs and follow them to Complete; every status change records who and when.
  • Download evidence packs for resident support, oversight of your operators and property compliance.
Start free trialSee pricing30 days free · no card needediPhone, Android and any computer's web browser.
PProvider
OOperator
RResident
SSupport
MMaintenance
Pat · Registered Provider
↑ Tap any tab
i.Who uses it— overview

Supported housing isn't one job. It's four, plus the provider.

Each person on a tenancy gets an app shaped to their work, on one shared record. Each role sees only what its job needs.

i.

The Operator

Amara · operator — illustrative example

“Six properties, thirteen residents and local authorities to keep happy. I need to know which certificates are about to run out.”

6properties
13residents
21bedrooms
ii.

The Resident

Marcus · 47 Clapham High St, Rm 3 — illustrative example

“I just want to tell someone the boiler's broken and feel like they heard me. And I want to know who my support worker actually is.”

1open repair
6support goals
3notices
iii.

The Support Worker

Sarah · Floating support, Mon–Thu — illustrative example

“Five people on my caseload, two reviews due this week. The last thing I need is a paper file at every visit.”

5active cases
2reviews due
4properties covered
iv.

The Engineer

Tom · Multi-trade engineer — illustrative example

“Send me a job with the address, the photo and the priority. Then let me get on with it.”

4open jobs
7done this week
4properties covered
PAnd above them, the registered provider: registers operators, approves new properties and sees every certificate in the group. See the provider's view →
PRegistered Provider
01.The view from above

Every operator, one screen up.

Pat runs a supported-housing group. HabiTrak shows Pat every operator, every property and every certificate in one list, expired first. Properties an operator adds wait for Pat's approval.

2 operatorsone experienced, one newly onboarded
6 propertiesfour live, two in review
2 expiredcertificates flagged across the group
↓ Tap any tab
01

The morning hub, one tier up

Operators, properties, residents, occupancy — four tiles that tell Pat where the whole portfolio stands before opening a second app. Compliance and maintenance cards split the certificates and the open tickets at a glance. Tap any tab — Operators, Properties — to drill in.

↓ Tap any tab
02

Open any operator's full record

Tap Amara and her whole world opens on one screen — contact details, every property she manages, every resident placed, every open job and every certificate, all under tabs. The same records the operator works from, read-only for Pat, one swipe from section to section.

03

Every certificate in the group — expired first

One screen holds every certificate across every operator and property — Expired, Expiring Soon, Active, with the lapsed ones at the top. A toggle regroups the same list by operator, so Pat knows whose patch needs chasing. When the regulator asks which certificates are out of date and where, the answer is read off the screen, not assembled for the meeting.

I can see every certificate, every empty room and every open ticket across the group without phoning a single colleague. The regulator can ask whenever — the answer's already on my screen.— Pat, registered provider — illustrative example

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OOperator
02.A day with Amara

A whole portfolio, in your pocket.

Amara is an operator: a managing agent running six properties for a provider. HabiTrak gives her every property, resident, certificate and open repair in one app, and each certificate renewal records who renewed it and when.

6 propertiesfour live, two awaiting provider sign-off
13 residentsplus three applicants in the pipeline
3 newmaintenance issues this morning
↓ Tap any tab
01

The morning hub

Properties, residents, bedrooms, vacancy — four tiles that tell Amara where her portfolio stands before she's opened a second app. The maintenance donut underneath splits new, active, in-review and closed at a glance. Tap any tab — Properties, Residents — to switch view.

02

Inside every front door

Open 47 Clapham High Street and Amara has the photo, the address, fire-safety status, live notices, the residents in each room, every compliance certificate and every open maintenance ticket — on one screen, no spreadsheet.

03

Every certificate, ahead of expiry

Tap any expiring certificate and Amara sees the document, the property it belongs to, the valid-from and valid-until dates and the full renewal chain — every previous certificate, who renewed it and when. Each renewal links the new certificate to the old one.

What used to be three spreadsheets, a WhatsApp group and a folder of PDFs is now one screen I can hand to a colleague.— Amara, operator — illustrative example

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RResident
03.A day with Marcus

For the person whose home this is.

Marcus lives in Room 3 at 47 Clapham High Street. He wants to report a broken boiler, follow it to fixed, and know who his support worker is.

3 tabsDashboard · Property · Support
Repairsreported and followed to Complete
6 goalstracked in plain English
↓ Tap any tab
01

“Good evening, Marcus.”

The Dashboard greets him by name and puts the things he might need at 9pm on a Sunday right on the first screen: a big orange Report Issue card, and a direct line to his operator and support worker. Tap any tab — Property, Support — to move through the app.

02

A goal he can actually read.

Start date, target date, a plain-English description and the tasks his support worker put against it. The progress bar tells him exactly where he is — no spreadsheets, no jargon.

03

The session that moved the needle.

When, where, who. Sarah's notes from the session, and the two goals they covered with progress to date, all in Marcus's support plan.

I can follow my repair and see my support plan. That's it. That's all I wanted.— Marcus, resident — illustrative example

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SSupport Worker
04.A day with Sarah

Five cases, no clipboards.

Sarah is a floating support worker with five residents on her caseload. HabiTrak gives her a calendar of sessions and every support plan, goal, assessment and risk assessment, on her phone.

5 activeresidents on her caseload
2 reviewsdue this week
1 calendarof sessions, started from her phone
↓ Tap any tab
01

The day, already triaged

Today's visits remaining, assessments outstanding, total caseload — Sarah knows where the day stands before she's left the office. Tap any tab — Caseload, Calendar — to switch view.

↓ Tap any tab
02

The whole file, one screen

Sarah opens Marcus's file and the whole record is on one screen — overview, risks, support plan, health and substance use, all under tabs. Tap a pill to jump straight to the section you need; every entry is dated.

03

Risk Assessment

Risk assessments live with each resident's support plan, goals and assessments: one place, on her phone, not a paper file at every visit.

I close the app at the end of the day with no paperwork left over. That's never happened in fifteen years of this job.— Sarah, support worker — illustrative example

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MMaintenance
05.A day with Tom

Every property, every job, one app.

Tom is a multi-trade engineer covering all four of Amara's properties — London, Sheffield, Birmingham and Leeds. HabiTrak gives him the day's numbers on the home screen, every open issue grouped by address, and the property file close at hand — no clipboard, no spreadsheet at the front door.

3 availablejobs across 4 properties
4 mineassigned this week
4 propertieswith bedrooms, bathrooms, residents
↓ Tap any tab
01

The day's numbers

One glance: what's available, what's mine, what's priority, what's done. A weekly bar chart tracks jobs closed by day, so Tom always knows where the week stands. Tap any tab — Jobs, Properties — to switch view.

02

Every job, grouped by door

Every issue across every property, grouped by address. Available, mine, completed, reported — switch with a tap. Each card shows status, priority and the icon for the issue type, so Tom plans his route before he's started the van.

03

One job, the whole story

Tap any job and Tom has the photo, the address, who reported it, status, priority and its status history. Every status change is stamped with who and when. The history travels with the job from report to resolution — Amara, Marcus and Tom always see the same record.

Address, photo, who reported it. I tap, I drive, I fix. No phone calls chasing context, no clipboard at the door.— Tom, maintenance engineer — illustrative example

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06.The whole point

One report, three phones, minutes apart.

One incident, one timeline. From the resident's first tap to the operator's sign-off — written once, seen by everyone, in the order it happened.

09:140s
RResident

Marcus reports the boiler.

Photo, priority, sent.

09:18+4m
OOperator

Amara approves and routes.

Priority set, maintenance worker chosen, job sent on.

09:46+32m
MMaintenance

Tom marks it complete.

In progress, fixed on site, photo and notes uploaded.

09:50+36m
OOperator

Amara signs it off.

Marcus sees the status in his app.

From report to sign-off on one record — no phone calls, no spreadsheets, nothing falling through the cracks.Amara · operator — illustrative example
07.Compliance and trust

Ready when someone asks to see the evidence.

Six things HabiTrak does today, each one you can check.

  • 01

    Expiry flagged early.

    HabiTrak tracks all your essential compliance documents. Each shows Expired, Expiring soon (90 days) or Active, and your dashboard flags anything due in under 30 days.

  • 02

    Evidence in three PDFs.

    Download resident support, oversight of your operators and property compliance packs when the council or an inspector asks.

  • 03

    Who did what, and when.

    Every repair status change, certificate renewal and stock check records who did it and when.

  • 04

    Each person sees only their part.

    Five roles, each seeing only what its job needs. Maintenance workers never see support records, and every list is limited to the homes and people you work with.

  • 05

    Stored in the UK.

    Data is stored in AWS London (eu-west-2), encrypted in transit (TLS 1.2+) and at rest, and backed up daily, kept 30 days.

    Where data is processed →
  • 06

    Registered, published, no tracking.

    Registered with the ICO: ZC266969. Our Data Processing Agreement is published. No advertising, analytics or tracking, and we never sell personal data.

    Read the DPA →

Essential compliance documents HabiTrak tracks

Safety

  • Gas safety (CP12)
  • Electrical installation (EICR)
  • PAT testing
  • Fire risk assessment
  • Fire detection and alarm
  • Emergency lighting
  • Legionella risk assessment
  • Asbestos
  • Damp
  • Energy performance (EPC)

Property file

  • Building insurance
  • Title deed
  • Letter of authority

Licensing, as of October 2026 Supported-housing licensing is expected from 2027; the regulations are still in draft. HabiTrak helps you prepare: certificates, support records and evidence packs already sit in one place. Government response →

08.Pricing

£5 a room, a month. First 30 days free.

You pay per room, not per person: no per-user fees for residents, workers or staff.

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No card to start. No set-up fee. No minimum rooms.

Everything included

  • Every role: provider, operators, residents, support and maintenance workers
  • Tracking for all your essential compliance documents, with expiry flagged early
  • Repairs, notices and stock checks with photo proof
  • Support plans, goals, assessments and risk assessments
  • Agreements written, versioned and signed in the app
  • Rent, charges, receipts and arrears
  • Three PDF evidence packs
  • iPhone, Android and the web
  • UK data storage and daily backups

What it replaces

  • Certificate spreadsheetsone list across every property, expired first
  • Paper certificates in a folderuploaded, each renewal linked to the last
  • Chasing repairs by phoneresidents report and follow the status, maintenance workers update it
  • Paper agreementswritten, versioned and signed in the app

Straight answers

What counts as a room?
A bedroom recorded in HabiTrak, occupied or not. Each bedroom is billed once.
Is VAT added?
No VAT on top: we are not VAT-registered, and we give 30 days’ notice if that changes.
How does the trial work?
30 days free, no card to start. A reminder comes in the app and by email from day 23. Add a card early and your trial still runs to day 30; first payment on day 31.
How do I pay?
Monthly in advance by card through Stripe, with no part-month charges. Change card, download invoices or cancel online.
Provider and managing agent both on HabiTrak?
Whoever invited the other pays, and each bedroom is billed once.
What if I cancel or a payment fails?
Cancel any time; it takes effect at the end of the month you paid for. Nothing is deleted because a payment failed, and after you cancel you keep 90 days of read-only access.
Will my price change?
Your price is locked while you stay subscribed.
Can I use HabiTrak on a computer?
Yes. Every role can sign in at app.habitrak.co.uk from a computer’s web browser, as well as on the iPhone and Android apps.

Full details: section 6 of our Terms. Questions? Email support@habitrak.co.uk.

Get started

Put your first property on HabiTrak today.

Start your 30-day trial on the web, iPhone or Android. No card to start, no set-up fee.

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Habitrak Software Ltd · Company No. 16518603