Terms & conditions.

1. About these terms

These terms and conditions ("Terms") govern your use of the HabiTrak platform, including the marketing website at habitrak.co.uk and the HabiTrak applications for iOS (Apple App Store) and Android (Google Play) (together, the "Service").

The Service is provided by Habitrak Software Ltd, a company registered in England & Wales (company number 16518603) ("HabiTrak", "we", "us", "our").

HabiTrak is a business-to-business service for organisations operating UK supported housing. These Terms form an agreement between HabiTrak and the customer organisation that subscribes to the Service (the "Customer") and apply to each person who accesses the Service under that organisation (a "User"). By accessing or using the Service, the Customer and its Users agree to these Terms. Where a separate signed order form or master services agreement exists with a Customer, that agreement takes precedence over these Terms to the extent of any conflict.

2. Accounts, access and security

Access to the Service requires an account. The Customer is responsible for authorising its Users, for the accuracy of account information, and for ensuring its Users keep their login credentials confidential. The Customer and its Users are responsible for all activity carried out under their accounts.

You must notify us promptly at support@habitrak.co.uk if you become aware of any unauthorised access to or use of an account. You are responsible for maintaining the security of the devices you use to access the Service. We strongly advise against jailbreaking or rooting mobile devices, as this can compromise their security and may prevent the apps from functioning correctly.

3. Acceptable use

You agree not to, and not to permit any User or third party to:

• use the Service for any unlawful purpose or in breach of any applicable law, including data protection law;
• upload or process data you are not authorised to process, or use the Service to harass, harm or infringe the rights of any individual;
• attempt to gain unauthorised access to the Service, other accounts, or our systems, or interfere with their security or operation;
• copy, modify, distribute, reverse-engineer, decompile, or attempt to extract the source code of the Service, except to the extent the law permits this and cannot be excluded;
• resell, sublicense or make the Service available to any third party outside the Customer organisation without our written agreement.

4. Intellectual property

All intellectual property rights in the Service — including software, trademarks, database rights, designs and content we provide — remain the property of HabiTrak or its licensors. We grant the Customer and its Users a non-exclusive, non-transferable right to use the Service during the subscription term, solely for the Customer's internal housing-management purposes and subject to these Terms.

The Customer retains all rights in the data it and its Users input into the Service. The Customer grants us the rights necessary to host and process that data in order to provide the Service.

5. Data protection

Our handling of personal data is described in our Privacy Policy. In summary, the Customer is the data controller of resident and operational personal data (including special-category data) held in the Service, and HabiTrak acts as a data processor on the Customer's documented instructions. HabiTrak is the controller of account, prospect and website-visitor data.

Processing of personal data on the Customer's behalf is governed by a separate Data Processing Agreement (DPA), which forms part of this agreement and which we make available to Customers on request. Where the DPA conflicts with these Terms in relation to personal data, the DPA prevails.

6. Service availability, updates and changes

We aim to make the Service available and reliable to a reasonable standard, but we do not guarantee that it will be uninterrupted or error-free. The Service depends on an active internet connection; we are not responsible for issues arising from your connectivity, device, data allowance, or third-party network charges (including roaming charges).

We may update, improve or modify the Service from time to time, including releasing new versions of the apps; you may need to install updates to keep using them. We may also change these Terms or our pricing; we will give reasonable notice of material changes and communicate any charges clearly before they apply.

7. Suspension and termination

Either party may end the subscription in accordance with the agreed subscription terms. We may suspend or restrict access to the Service where reasonably necessary to protect the Service or other users, to address a security risk, or where these Terms or an order form are materially breached.

On termination, the rights granted to you under these Terms end, you must stop using the Service, and (for the apps) you should delete them from your devices. Return or deletion of personal data on termination is handled in accordance with the Data Processing Agreement and our Privacy Policy.

8. Third-party app stores

The HabiTrak apps are made available through third-party app stores, each of which has its own terms that apply to your download and use of the apps from that store:

• Apple App Store — Apple Media Services Terms
• Google Play — Terms of Service

These store terms are between you and the relevant store provider, and HabiTrak is not responsible for them.

9. Disclaimers and liability

The Service is provided on a reasonable-efforts basis. To the fullest extent permitted by law, we exclude implied warranties not expressly set out in these Terms. We rely in part on information provided by Customers and Users and are not responsible for decisions made in reliance on data that the Customer or its Users have input.

Nothing in these Terms limits or excludes either party's liability where it cannot lawfully be limited or excluded — including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, our total liability arising out of or in connection with the Service in any 12-month period is limited to the total fees paid or payable by the Customer for the Service in the 12 months before the event giving rise to the claim, or, where a signed order form specifies a different limit, the limit set out in that order form. We are not liable for indirect or consequential loss, or for loss of profits, revenue, goodwill or anticipated savings.

10. Governing law

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

11. Changes to these terms

We may update these Terms from time to time. We will post the updated Terms on this page and revise the effective date. Where changes are material, we will give reasonable notice to Customers. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

These Terms are effective from 2 June 2026.

Contact us

If you have any questions about these Terms, please contact us at support@habitrak.co.uk.